02 Feb 2015


What Is Live-Chat?
Live Chat Engines are placed on a business website essentially for three purposes: to create a more user-friendly experience; to engage potential customers; and to help increase conversion rates. Once a live chat engine is installed on a website, a business can assist and engage their website visitors on their own using a platform, or have dedicated agents with specific instructions and scripts to interact with their potential customers. Naturally, this process is a big help toward the path of converting visitors-to-customers-to-revenue.

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